Encore Scorecarding and Evaluations
Available from dvsAnalytics, Inc.
Encore’s Agent Scorecards are designed to help improve agent performance and supervisor productivity. Managers can create agent scorecards that align Key Performance Indicators (KPIs) with the goals of the organization and then evaluate and score an agent’s performance in real-time. Immediate feedback, including the completed scorecard and video, can be e-mailed to the agent for training purposes.