Call Center Outsourcer Assessment
Available from BenchmarkPortal , LLC
Too often companies entrust their calls to outsourcers and then wonder if the outsourcer is as good as it should and could be. Conversations with the outsourcer, monitored calls and periodic reports do not always reveal everything you want to know about how your outsourcer is doing.
BenchmarkPortal's Call Center Outsourcer Assessment helps companies understand if their outsourcer is performing in line with industry standards and best practices. It is performed in a professional manner, designed to build and strengthen good partner relationships on the basis of transparency and continuous improvement. While the Outsourcer Assessment will identify problem outsourcers, it will also confirm and improve positive outsourcing partnerships using objective standards that we have developed over years of benchmarking and best practices research.