Only two centuries ago, early explorers (adventurous business executives of those bygone days) were guided primarily with a compass and celestial navigation using reference points like the North Star. Many current executives use our call center benchmarking tools as navigation for their call centers and combined with our books specifically focused on call center solutions, have found their way to higher returns on their investments.

Today's busy call center executive also needs guidance systems with just-in-time business intelligence to navigate through the challenges of locating, recruiting, keeping, and growing profitable customers and call centers. The BenchmarkPortal Book Store is a "must-have" library for all call center professionals with 24 books by Dr. Jon Anton and other well-known authors and co-authors providing a navigational system through practical, how-to-do-it books covering virtually every aspect of contact center operation for every modern day contact center business executive, manager, and supervisor.

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