Call Center Outbound & Collections Benchmarking
Available from BenchmarkPortal , LLC
We have recently launched two new ongoing databases, for collections and for other outbound functions. The highly informative reports will help you compare your operation to others in your industry on investment efficiency, results efficiency and quality. We will bring the same rigor and experience to outbound analysis that has made our inbound benchmarking and certification process the industry standard.
The Outbound Report was developed in response to repeated requests by the market to provide competitive benchmarks so that managers of outbound centers would know how they compared with similar centers, and would be afforded guidance regarding where they should focus for improvement initiatives. As a relatively new subject of ongoing research, the Outbound sector has been designated by BenchmarkPortal's Statistics Committee of experts as an area of commitment for the future. This means that we will be pushing the frontiers of best practices benchmarking for outbound call centers to provide the best business intelligence possible for our user community.