Call Center Certification
Available from BenchmarkPortal , LLC
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping and growing customers. This business need to rate the performance of a company's mission critical call center has led to BenchmarkPortal's Certified Center of Excellence.
Call center managers who wish to implement best practices and attain world-class performance in their industry can call upon us to certify their call centers. Our rigorous certification process has the advantage of referencing all performance goals to our best practice database of thousands of call centers. Thus, you will be held to performance levels that will improve your competitive position, not just force you to adhere to an arbitrary standard.
The certification process is management's best path to a World Class Quality Call Center. Our certification program is unique in the world as it sets performance standards according to objective industry data collected from thousands of call centers and contained in the largest database of contact center metrics in the world. One of our experienced, certified consultants leads the certification process and both audits your metrics and provides valuable insights for improving your center going forward.