Call center software for Cirpack-Thomson-Technicolor Softswitch. Features include:
- Flexible Hunt group formation
- Quality monitoring
- Multi Site service
- Skill based hunting groups
- Agent statuses (Busy, At work, Post Call Processing, Ready, Available, Alert)
- Integrated IVR (outgoing message, Call divert, automatic callback request, voicemail, code collection)
- Outgoing message management and integrated recording
- Call recording
- Ring-Back tone
- Fax-2-Email
- PDF-2-Fax
- Comprehensive statistics (Full agent statistics for any period of time, call logs, call volumes, load graphics)
- CMR connector
- Number lookup
- Call type labeling
- Call handling profiles (Day, night, wekend, holiday etc.)
- Automated switching of call handling profiles.

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