About Sterling Audits & Consulting
- Sterling Audits is an independent consulting firm and publisher of books and workshops on customer service automation. The company conducts core research on the web, contact center and voice response systems. Sterling Audits was founded on the principle that every opportunity should be taken to improve customer service quality and operational efficiency. There are two reasons for this: 1) Customer Service is a competitive distinction that can define the overall image of your organization; and 2) Organizations can save thousands, even millions of dollars annually by following proven best practices and striving for incremental improvement.