About NetCall Telecom Limited
- When lines are busy or a call is unanswered, QueueBuster greets the caller, asks them to record their name and tells them to hang up. QueueBuster keeps the caller's position either by 'holding' on their behalf in your live queue, or by storing their data in its own 'virtual queue'. When an agent is free to take the call, it automatically rings the customer back with the agent on the line. QueueBuster's benefits include: improved customer service and reduced operating costs (reductions in on-hold call costs can have cost-saving potential). Additionally, smoothing peaks in traffic can make it easier to manage staffing levels and minimize lost customer calls as well as capture vital data on call flow.