The Fluency IVR allows organizations to build a more flexible customer service model or enhance your revenue generating capabilities without increasing headcount. Also repetitive tasks can be automated within the IVR leaving staff free to focus on more productive areas of your business. This is perfect for a 24-hour business environment that will deliver consistency in service and with a comparatively low cost.

For example, banks and credit card companies use IVR systems so their customers can receive up-to date account information, Pay bills or alter account details instantly and easily.

IVR is often used in conjunction with contact centers as it can use customer information held in a database to decide on where a customer should be routed. For instance, a customer calling a sales order line who has arrears on their account could be automatically routed to the collections department.

IVR implementations can enable organizations to do more with less staff providing a rapid return on investment.

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