Virtual Hold Technology (VHT)

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3875 Embassy Parkway, Suite 350
Akron, OH 44333
About Virtual Hold Technology (VHT)
  • VHT offers a simple solution with huge impact, enabling companies to seamlessly transition interactions between self-service and the people who can help the customer regardless of interaction channel - web, mobile app, social, device-based or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer perspective. With VHT's solution, customers will never have to start over, repeat information, or hang on hold and companies save the cost and time associated with the re-authentication process. VHT has over a decade of experience and knowledge in how customers and companies interact and is focused on bridging the self-service gap.
Competitors of Virtual Hold Technology (VHT)
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Products by Virtual Hold Technology (VHT)
  • Conversation Bridge

    The VHT Conversation Bridge solution comes into play when customers reach a point where they need to speak with someone. The Conversation Bridge uses its connectivity to the contact center to determine if there's a queue, and tells the customers what wait time they can expect. The customer can... Read more