The VHT Conversation Bridge solution comes into play when customers reach a point where they need to speak with someone. The Conversation Bridge uses its connectivity to the contact center to determine if there's a queue, and tells the customers what wait time they can expect. The customer can then choose an ASAP or scheduled callback. When it's the customer's turn to speak with someone, the Conversation Bridge triggers a call to the customer, and confirms they're on the line. When the customer confirms they're ready to speak with someone, VHT transfers them to a high priority queue that gets them to a real person quickly.

Benefits for the Customer:
No need to start over
No need to repeat information
No need to call toll free numbers
Quick connection to a live person
No need to wait on hold

Benefits for the Company:
Drives increased revenue and new customer acquisition
Enables a better experience, resulting in higher satisfaction and reduced churn
Transforms service situations into opportunities for brand differentiation
Reduces handle time costs associated with repeating customer information already entered in other channels
Leverages existing infrastructure investments

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