KnowledgeSync is a Business Activity Monitoring application that identifies and responds to critical, time-sensitive information in any business applications, in incoming e-mail, and in web forms. When important business conditions are detected, KnowledgeSync triggers alerts (to any device), generates and delivers relevant Crystal Reports, and it automatically adds or updates data in your business applications to intelligently respond to the triggered event.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Through its award-winning contact center automation, customer relationship management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Its ePowerCenter™ and RealDialog™ solutions solve day-to-day interaction...