Teleopti's Contact Center Coach is a software system for forecasting, scheduling and follow-up of contact center activities. It is a workforce management tool that allows for multiskill forecasting, multimedia forecasting, multisite forecasting, Web-based agent preferences, flexibility in work legislation rules, and scheduling of any activity, not only phone use. It also allows for multi-skilled agent scheduling, intra-day rescheduling, web enabled reporting, simulation and cost-benefit analysis, and wireless options for supervisors and agents.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Powerful and cost-effective HR software, FMLA software, time and attendance software, and absence management software. Offering rule-based accrual for any type of leave with any level of complexity. Handles FLSA, automatic overtime calculation, California overtime calculation, agricultural...