Customer Service Analytics / Reporting Solutions

Available from Amtelco

Measure and increase your profitability with all the relevant analytics possible. Schedule reports to run when you need them. Being accountable and credible means having precise, accurate statistics and reports. Infinity’s Unified Reports allows you to report on a myriad of factors. Reporting solutions from Amtelco include:

IS (Intelligent Series) Reporting

Infinity IS Reporting allows you to schedule Infinity reports and create custom reports as you need them, including all of the Infinity Call Tracker Event (CTE) and Message Detail Reporting (MDR). Each report can be run on command or scheduled to run hourly, weekly, daily, or monthly on the days and times you specify.

Unified Reporting

Maximize profitability with all the relevant statistics and precise, accurate reports.
• All Inclusive Event-Based Statistics
• Over 90 report templates
• Run Reports from any supervisor position
• Give managers valuable data needed for labor resource management
• Modify any of the provided reports using the Unified Reports Report Creator Wizard
• Create your own custom reports

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