About HTI Voice Solutions Inc
- HTI's Interactive Voice Response (IVR) solutions help companies handle telephone requests more efficiently, thereby increasing caller satisfaction. Interactive Voice Response provides automated access to information and services over the phone. It integrates a company's telephone and computer system to become a voice computer that transforms the caller's telephone into a terminal capable of directly accessing information and services. Voice Response answers inquiries by prompting callers to input data onto the touchtone keypad, looking up the record in a database and speaking back information. It can also ask the caller for information, accept the answers as they are entered on the keypad and store the information in a database. Being a voice computer, the Voice Response system is also capable of processing transactions.