Call Center Designer
Available from Portage Communications
Call Center Designer™ is the best, Erlang C based staffing, prediction, modeling, and analysis tool for your inbound call center. Call Center Designer was created to solve the unique problems of staffing and managing small or medium sized inbound call centers. Thousands of call centers world-wide now use Call Center Designer to optimize and predict their staffing needs. Download the free version or upgrade to Call Center Designer Magnum Edition.