Our consulting team offers over 40 years of combined experience developing and managing high performance call center programs for clients like Celebrity Cruise Lines, American Express, AT&T, Xerox and Pierce Promotions. We have extensive experience interviewing, selecting and managing large and small vendors on behalf of our clients. We will travel to your call centers to provide training and management oversight and help you get the most out of your programs and vendors. Additionally, our flagship call center in Portland, ME serves as a real world “call center learning lab” to develop and test new strategies for optimizing ROI. What we learn in the lab can be ”packaged” in the form of scripting, sales aids, training, or management tools and delivered to your call centers.

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