OnviCord is an affordable suite of Workforce Optimization products that provide the features required to perform Quality Management effortlessly - OnviCord PRO Call Recording, recording with browser-based access for immediate search/ playback. Records 4-4000 phones, integrates with most telephony. Record multiple locations in a single system. Intuitive user interface encourages rapid adoption and improved productivity; OnviCord Excella Quality Assurance - Monitor live calls and recordings for quality assurance, training, or agent evaluation from virtually any location. Create unlimited custom templates for scoring agent performance and confirming compliance criteria; OnviCord Explora Speech Analytics - A phonetic search engine accurately mines call recordings for spoken words/phrases. Speech analysis is performed to identify and trigger actionable knowledge to effectively manage customer interactions, quality/compliance adherence, sales/ marketing opportunity detection and business intelligence; OnviCord Pictora Screen Capture - Records synchronized voice and video of desktop activity during customer interactions. Record video in full color or grayscale to expand capacity while maintaining clear image resolution; OnviCord Persona Workforce Management- Manages schedules and controls labor costs efficiently. Uses historical data to forecast call volume, manage staffing and generate schedules based on agent availability and skills to satisfy desired service levels.

Rate and Review OnviSource, Inc

Rating: 0 - 0 reviews
Let users know what you would have wanted to know about this company.
Click on a star to rate this company
  Privacy Policy.
When writing a review, please adhere to the Review Guidelines.