Products in the Call Center Marketplace

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
  • Quality Management By Calabrio

    Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center - so you can monitor, evaluate, adjust and impact quality. With Calabrio Quality Management, you can review and assess the performance of individual agents and teams - with... Read More
  • Quality Management and Customer Experience (CX) Design By The Taylor Reach Group Inc.

    We have helped many organizations to reimagine, redesign and redevelop their quality program to ensure a positive alignment with both customer satisfaction and NPS. We work with our clients to identify: ⦁ Activities or processes required for a contact to be aligned to the business objectives of... Read More
  • Quality Measurement / Monitoring Service (3PQM) By The Taylor Reach Group Inc.

    While all supervisors acknowledge that monitoring is important, they are usually so pressed for time that listening is a “if I can” activity. How often has your team failed to meet the minimum number of monitors in a month? Even with calls being monitored and evaluated, there is often bias in... Read More