Products in the Call Center Marketplace

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
  • iBenchmark- Automated Benchmarking By BenchmarkPortal , LLC

    Contact center managers know how useful benchmarking can be as part of an overall best practices improvement program. Managers identify competitive weak spots through the metrics and then take targeted actions to improve their performance. The major issue that has prevented benchmarking from... Read More
  • iGoldMine By FrontRange Solutions Inc.

    iGoldmine makes it easier than ever to access the full functionality of Goldmine Premium Edition. With iGoldmine, users can connect to Goldmine’s powerful capabilities from any web connection or local area network. No downloads, no installations, no hassles—just a browser and a URL. Read More
  • Inbound Call Center Services By America's Call Center

    • Customer Service Center • Catalog/Web Support • Direct Marketing Response • Web Chat • Interactive Voice Response (IVR) with voice recognition • Technical Support / Help Desk • Integrated Scripting Services • Medical Answering Services... Read More
  • Inbound Contact Center By Bright Pattern, Inc.

    Meeting customer service goals requires a delicate balance of delivering exceptional customer satisfaction while controlling costs and maintaining efficiency. We built ServicePattern to help you reach—and exceed—your goals. ServicePattern, and our Scenario Builder visual interface support the... Read More
  • inContact Cloud-Based Contact Center Platform By UCN

    inContact® is an on demand call center software solution designed to help you increase profitability by enabling you to operate more efficiently, enhance your customer experience, create new pathways to profit and support ongoing growth. inContact delivers a comprehensive, flexible call center... Read More
  • Infinity VoIP PBX By Amtelco

    ACDs/PBXs/Customer Routing Platforms from Amtelco include the Infinity VoIP PBX, a full-featured Voice over Internet Protocol (VoIP) Private Branch Exchange (PBX) that is fully contained in the Infinity server. The Infinity VoIP PBX is a cost-effective performance-enhancing alternative to an... Read More
  • Ingate Enhanced Security software module By Ingate Systems

    Ingate Enhanced Security adds another layer of security for SIP-based applications. It features an Intrusion Detection System/Intrusion Prevention System (IDS/IPS) for SIP, making it possible to detect and protect against attacks based on the protocol. IDS/IPS protects the network against... Read More
  • Ingate Firewall By Ingate Systems

    Enable secure SIP -- including SIP trunking, VoIP and Unified Communications -- with the Ingate Firewall, an award-winning enterprise-class firewall that maintains control and security at the network edge. Available in a range of models to meet the needs of the entire enterprise market. Read More
  • Ingate QoS By Ingate Systems

    Prioritize traffic for optimum voice quality for VoIP and faster Internet speeds. Ingate QoS offers bandwidth limitation for different traffic types (guaranteed and maximum bandwidth), traffic prioritization for different traffic types and the option to tag traffic for prioritization in... Read More
  • Ingate Remote SIP Connectivity software module By Ingate Systems

    For businesses that want to connect with home office workers and road warriors, Ingate Systems offers Remote SIP Connectivity, an applications module that enables far-flung users to leverage the benefits of VoIP, instant messaging, presence, video conferencing and other forms of communications... Read More
  • Ingate SIP Trunking software module By Ingate Systems

    Connect the IP PBX to a SIP Trunk For enterprises wanting to make full use of their installed IP-PBXs and not only communicate over IP within the enterprise, but also outside the enterprise the Ingate SIP Trunking module offers an easy and smooth transition to a modern and future-proofed SIP... Read More
  • Ingate SIParator By Ingate Systems

    Enable secure SIP, SIP trunks, VoIP, UC and all the applications available with SIP with a single piece of hardware -- the Ingate SIParator. The SIParator connects to an existing network firewall to seamlessly enable SIP. While traditional firewalls block SIP traffic – including... Read More
  • Ingate Software Firewall/SIParator® By Ingate Systems

    Ingate's Software Firewall/SIParator® is the software version of Ingate's E-SBCs, - the solution for enterprises that want to deploy Ingate products on their own hardware platforms. The Software Firewalls/SIParators® are available in a range of models to meet the needs of the entire enterprise... Read More
  • Ingate VoIP Survival By Ingate Systems

    Ingate VoIP Survival secures full redundancy in a SIP-based hosted IP-PBX environment all the way out to the customer premise. It can be used with any hosted VoIP service, to serve as a customer premise backup to enhance the reliability and availability of a VoIP application platform. Read More
  • Interactive Voice Response By Bright Pattern, Inc.

    Lower costs through customer self-service and simplify management with a powerful Interactive Voice Response (IVR) solution, fully configurable with our Scenario Builder™ visual interface. Our powerful IVR solution seamlessly integrates with Salesforce ‘out-of-the-box.’ Read More
  • Interim Management By The Taylor Reach Group Inc.

    Running a call or contact center can be a challenge at the best of times. But this task can become significantly more difficult when there is a vacancy at the top of the call or contact center operation. Regardless of the cause of the vacancy: leave of absence, restructuring, center... Read More
  • InVision Enterprise WFM By InVision Software, Inc.

    InVision Enterprise WFM is a web-based software solution and currently available in twelve languages. It allows the staff planner to optimize staffing by creating schedules that at all times conform as closely as possible to the actual requirement. At the same time, it helps users to observe all... Read More
  • IPitomy By TELECO, Inc.

    IPitomy provides an “all in one” business communication platform designed to be extremely powerful, yet simple, flexible, and easy to use. We are dedicated to maximizing your business communication investment. We pride ourselves on developing products and services that enhance the way you work... Read More
  • IPmux-216 By RADirect

    TDM over IP gateway. Run up to 16 x T1s transparently across Ethernet/IP/MPLS. Simple migration to IP networks. Read More
  • IPmux-24 By RADirect

    TDM over IP gateway. Run up to 4 T1s transparently across Ethernet / IP / MPLS. Simple migration to IP networks. Read More
  • IT Outsourcing By TechTeam Global

    An industry-leading global provider, TechTeam enables their customers to reduce costs and improve efficiency through a best practices approach to IT service management. Serving 32 languages and more than 70 countries, their IT outsourcing services include: Service Desk Global support for... Read More
  • IVR Hosted Services By zCONNEX GROUP

    Founded in 1998, IVR Technology Group (ITG) is a privately held direct marketing firm that provides superior hosted interactive solutions including Interactive Voice Response, Internet and SMS/Text processing. Headquartered in beautiful Buffalo, New York, ITG has operations in NY and CA with... Read More