Products in the Call Center Marketplace

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
  • E Learning - Agent Training By The Taylor Reach Group Inc.

    Your agents and employees are the single biggest asset you possess in delivering the desired Customer Experience, yet too often, this is a low paying, high turnover position. Too many call and contact centers have a ‘revolving door’ of agents. This high turnover is a constant drag on operational... Read More
  • e5™ By Mayline Company LLC

    Who says you can't be all things to all people? e5 is the go-anywhere, do-anything furniture solution for today's workplaces requiring a level of collaboration that panel systems just won't allow. e5 delivers the space-saving footprint and expansive power capabilities of a panel solution in an... Read More
  • eCreator By Amtelco

    Customer relationship management tools from Amtelco includes its eCreator scripting tool. It is the first browser-based scripting application designed to meet all the needs of call centers. eCreator helps you quickly create browser-based agent scripts using easy drag-and-drop design. Reduce the... Read More
  • Email Management By Appia Communications

    Hosted Exchange, Spam Filtering, Hosted Email Read More
  • Encore Call Recording By dvsAnalytics, Inc.

    Encore Call Recording includes 100% or selected recording, such as verification of a sale or the Mini Miranda – record only what you need. Encore can capture specific data, such as customer name, account number, order number from desktop applications and the ANI, DNIS, etc., from the telephony... Read More
  • Encore Reporting and Analytics By dvsAnalytics, Inc.

    Encore’s Reports and Analytics help management understand historical and trending performance. Encore incorporates data from all Encore modules and third-party systems to provide a complete picture of call results. Furthermore, users can drill down to the individual agent score cards and... Read More
  • Encore Scorecarding and Evaluations By dvsAnalytics, Inc.

    Encore’s Agent Scorecards are designed to help improve agent performance and supervisor productivity. Managers can create agent scorecards that align Key Performance Indicators (KPIs) with the goals of the organization and then evaluate and score an agent’s performance in real-time. Immediate... Read More
  • Encore Screen Recording By dvsAnalytics, Inc.

    Encore Screen Recording integrates voice recordings with desktop activity, allowing managers to hear and see what agents are really doing. It records all screen activity, including data entered, websites visited, emails sent, and chat sessions, and enables evaluators to view videos (not just... Read More
  • Escon SupportPortal By Escon Information Consulting

    SupportPortal is AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows... Read More