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Call Recording for Healthcare: Compliance Rules & Regulations for HIPAA, PCI and NACHA

By: dvsAnalytics, Inc.
Published: 4/21/2011

Healthcare businesses are rapidly expanding call recording throughout their organizations to improve patient satisfaction and document patient related communications for compliance. Because of increasingly strict federal, state, and industry regulations aimed at protecting sensitive data, an understanding of the required rules and standards and how they relate to call recording is critical. Whether you work at a collection agency or third-party contact center serving the healthcare industry, or at a hospital, pharmacy, insurance company, your organization needs to make compliance a priority.

The purpose of this white paper is to summarize relevant regulations and assist the reader in determining technological solutions and processes to ensure compliance.


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