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Call Center Marketplace > Predictive/Progressive Dialers > dvsAnalytics Inc

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dvsAnalytics, Inc.

17255 North 82nd Street
Suite 4
Scottsdale, AZ 85255-7812

Research By dvsAnalytics, Inc.

Call Recording for Healthcare: Compliance Rules & Regulations for HIPAA, PCI and NACHA Healthcare businesses are rapidly expanding call recording throughout their organizations to improve patient satisfaction and document patient related communications for...Read More By: dvsAnalytics, Inc. \| Published: 4/21/2011


Small Call Centers: Challenges and Opportunities All call centers regardless of size have the same basic needs to drive customer satisfaction, grow revenues, control costs and capture and convey valuable market intelligence....Read More By: dvsAnalytics, Inc. \| Published: 8/19/2010


Improving Agent Productivity with Closed-Loop Coaching In this White Paper, we will explore some of the challenges common to contact centers and the costs associated with those challenges. Then we will introduce the concept of...Read More By: dvsAnalytics, Inc. \| Published: 8/19/2010

Related Research

Building a World-Class Quality Assurance Program Contact center customer service is an essential component in both customer relationship management and customer experience management. Firms who excel in providing customer...Read More By: VPI \| Published: 10/28/2010


Understanding Visual User Interface Design Controlling a machine by simply talking to it was science fiction only a short time ago. Until recently, this area was considered to be artificial intelligence. However, with...Read More By: Pronexus Inc. \| Published: 11/12/2010

About dvsAnalytics, Inc.:

dvsAnalytics is a leading provider of recording and analytics solutions that improve employee performance, increase customer satisfaction, and maintain compliance. Its award-winning technology suite, Encore™, incorporates call recording, screen recording, quality management, reporting, and analytics in a unified solution designed to provide organizations with a 360 degree view of the customerexperience.

For over 25 years, organizations such as communication services, financial services, healthcare, hospitality, publishing and retail, have relied on dvsAnalytics’ solutions to gain a competitive advantage and achieve greater efficiency.

Products by dvsAnalytics, Inc.

Available from: dvsAnalytics, Inc. Encore Call Recording includes 100% or selected recording, such as verification of a sale or the Mini Miranda – record only what you need. Encore can capture specific data, such as customer name,...Read More


Available from: dvsAnalytics, Inc. Encore Screen Recording integrates voice recordings with desktop activity, allowing managers to hear and see what agents are really doing. It records all screen activity, including data entered,...Read More


Available from: dvsAnalytics, Inc. Encore’s Agent Scorecards are designed to help improve agent performance and supervisor productivity. Managers can create agent scorecards that align Key Performance Indicators (KPIs) with the goals...Read More