In With the New: The Benefits of New Analytics in Quality Assurance

A free white paper by VPI

Quality assurance for customer contact centers is crucial for the generation and maintenance of strong customer service. Widely regarded as one of the most essential components of a company’s offering, customer service can be responsible for turning satisfied customers into loyal customers, even apostles. Up until recently quality assurance for customer contact centers has required a significant amount of manual labor on the part of employees. QA specialists were required to cull through numerous call and emails in order to select ones for analysis. Now, however, specifically designed analytics software is able to complete this process in a fraction of the time and without the excessive use of employee manpower previously required. Discover how new analytics in workforce optimization software suites can streamline and enhance your customer contact center’s quality assurance processes.

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