Building a World-Class Quality Assurance Program

A free white paper by VPI

Contact center customer service is an essential component in both customer relationship management and customer experience management. Firms who excel in providing customer service consistently outperform their competitors who lag in this arena. The construction and implementation of an inimitable quality assurance program is necessary to maintaining a high level of performance in contact centers. The best quality assurance programs combine consistency, accurate measurement, and a cycle of continuous feedback. Explore the steps vital to the creation and execution of an incomparable quality assurance program that will help your company inspire customer loyalty through excellent customer service.

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