Call Center Operations Consulting

Available from Quality Contact Solutions, Inc.

Leave your headaches to the Call Center Management experts. Quality Contact Solutions will design the right call center solution for you. From evaluating your existing in-house call center to providing specific guidance for improving performance, the QCS team of experts is fluent in customizing the resources to help you achieve your goals.

Here is a sample of our expertise:
•Call center operations consulting
•Call center raining material development
•Outbound call center training
•Call center management training
•Reporting and metrics
•Process improvement
•Staffing
•Compensation plans and Incentives
•Staff development
•Quality Monitoring and Quality Assurance
•Scheduling
•Forecasting
•Budgeting
•Scripting and script development

Another challenge many decision-makers face is evaluating when it best meets their needs to use outsourcing. Outsourcing is an option that many organizations consider as a means of controlling costs and, in some cases, improving service levels and customer satisfaction. However, many organizations are not comfortable with this option and may not understand its benefits completely.

We’ve developed an operations consulting program that examines in-house call center environments to determine if outsourcing is applicable in any form. Our outsourcing analysis considers many potential options including:
•Full outsourcing
•Selective transactions
•Peak/seasonal traffic
•Outbound campaigns


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