Call Center Due Diligence
Available from BenchmarkPortal , LLC
The BenchmarkPortal due diligence team is led by Bruce Belfiore, a graduate of Harvard Business and Law Schools, and a former M&A professional with investment banks in the U.S., London and Milan. He was a Series 7 license holder, and a member of the SFA in the United Kingdom. Bruce has written and spoken extensively in the United States and abroad, and holds both U.S. and Italian citizenship. He is the author of the book Benchmarking at its Best for Customer Contact Centers and he has authored numerous white papers and case studies on new technologies and emerging best practices in the customer contact sector. He has consulted with many Fortune Global 500 companies and is the CEO of BenchmarkPortal, as well as Dean of the College of Call Center Excellence.
The Call Center, or the Contact Center, is the focal point of customer contact and deserves a close look as part of your due diligence.
Call Center Due Diligence is a specialized assessment service is now available, using the world's largest and most respected database of contact center metrics. The Center for Customer-Driven Quality (CCDQ), founded at Purdue University, in conjunction with BenchmarkPortal, has been benchmarking customer contact centers since 1995, and is a leading authority on call center best practices.