Call Center Worldwide Industry Reports
Available from BenchmarkPortal , LLC
BenchmarkPortal's Industry reports, America's richest source of Call Center information. They provide independent, accurate, comprehensive, and up to date research.
Our Worldwide Industry Benchmark Report contains contact center best practices that reflect the aggregated responses of contact center managers and executives from three global regions – The Americas, EMEA (Europe, Middle East, Africa), and Asia Pacific - offered to Benchmarking Survey - InDepth RealityCheck™ questions related to key performance indicators (KPIs) within their contact center.