Top 100 Call Center Contest
Available from BenchmarkPortal , LLC
BenchmarkPortal, along with The Center for Customer-Driven Quality, invites you to participate in our 16th Annual Call Center Benchmarking Study, which will feature a new "Top 100 Call Centers" Contest for centers located in North America. The Center for Customer-Driven Quality™ (CCDQ), founded at Purdue University, is internationally recognized as the premier research and educational organization for customer contact best practices. Thanks to your participation, our benchmarking surveys and reports have become the recognized data source for forward-looking managers around the world. On the 16th anniversary of our first benchmarking study, we would like to celebrate with members of our community by recognizing top performers.
The ability to compare your company with your industry peers and then analyze the results is the best way to build your value as a call center and to continuously improve your service to customers. Benchmarking helps you to run a more effective and efficient call center. This allows for you to differentiate your company from your competitors and have the competitive advantage!