Call Center Benchmarking Surveys 12 KPI & 22 KPI
Available from BenchmarkPortal , LLC
Our call center benchmarking surveys are the easiest way for a call center to benchmark themselves against peers in our database of thousands of call centers. BenchmarkPortal, has collected key performance indicators from thousands of contact centers worldwide, creating the world's largest database of best practices statistics.
It is becoming increasingly recognized that benchmarking is an essential function for a properly managed customer contact center. The insights, efficiencies and aids to decision-making that are offered through benchmarking are so compelling that managers cannot do without it and still consider themselves in line with professional standards.
BenchmarkPortal professionals pioneered contact center benchmarking. In 1995 they conducted the first scientific industry-wide benchmark study at Purdue University under a grant from IBM.