Call Center Outsourcer Certification
Available from BenchmarkPortal , LLC
Become Certified as an Outsourced Call Center of Excellence Today! BenchmarkPortal launches its Outsourcer Certification Program
Call center managers seeking outsource partners to handle their calls want assurances that these calls will be handled efficiently and effectively. BenchmarkPortal can help outsourcers prove that their operations are both efficient and effective according to objective, industry-based standards. With its database of metrics (the largest in the world) and its 15-year experience in benchmarking and certifying hundreds of Global 500 call centers worldwide, BenchmarkPortal offers a certification process that both validates outsourcer services and provides them with recommendations on how to trim costs while improving quality. The certification process can help outsourcers with their marketing efforts, their client satisfaction metrics and their bottom lines.