About BenchmarkPortal , LLC
- BenchmarkPortal is the global leader in Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry & now hosts the world's largest contact center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the contact center industry. BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training and certification, and CallTalk, the first on-line talk show specifically focused on the contact center industry. Join our community today by benchmarking your call center with our RealityCheck Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency & effectiveness.