BenchmarkPortal , LLC

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126 E. Constance Avenue
Santa Barbara, CA 93105
About BenchmarkPortal , LLC
  • BenchmarkPortal is the global leader in Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry & now hosts the world's largest contact center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the contact center industry. BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training and certification, and CallTalk, the first on-line talk show specifically focused on the contact center industry. Join our community today by benchmarking your call center with our RealityCheck Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency & effectiveness.
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Products by BenchmarkPortal , LLC
  • Call Center Management Certification Training Course

    The College of Call Center Excellence offers one of the most highly regarded Call Center Training programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set that you need to improve your call... Read more
  • Call Center Workforce Management Training Courses

    CCCE’s call center training course for workforce management covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world... Read more
  • Call Center Quality Assurance Certification Training Course

    The QA and Monitoring Workshop will provide participants with an understanding of the elements that are crucial in building a well- planned program that meets the strategic needs of the organization. Those goals and/or needs may be: Cost Oriented, Service Oriented, Sales Oriented or Market... Read more