Offer your customers the convenience of web chat. It can lower costs, improve customer satisfaction, and significantly improve online revenues. And, because it supports effective multitasking, chat can considerably reduce per-transaction costs, and your customers will enjoy faster initial response times.

Chat buttons on support sites encourage users to find their own answers with the confidence that a real person is only a click away. That way, chat helps you leverage your knowledgebase, and vice versa. And many people would rather not speak out loud about sensitive issues but prefer the increased privacy of web chat.

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