Products by Bright Pattern, Inc.

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  • Inbound Contact Center

    Meeting customer service goals requires a delicate balance of delivering exceptional customer satisfaction while controlling costs and maintaining efficiency. We built ServicePattern to help you reach—and exceed—your goals. ServicePattern, and our Scenario Builder visual interface support the... Read More
  • Interactive Voice Response

    Lower costs through customer self-service and simplify management with a powerful Interactive Voice Response (IVR) solution, fully configurable with our Scenario Builder™ visual interface. Our powerful IVR solution seamlessly integrates with Salesforce ‘out-of-the-box.’ Read More
  • Live Web Chat

    Offer your customers the convenience of web chat. It can lower costs, improve customer satisfaction, and significantly improve online revenues. And, because it supports effective multitasking, chat can considerably reduce per-transaction costs, and your customers will enjoy faster initial... Read More
  • Outbound Contact Center

    Our ServicePattern outbound contact center solution can help you manage, automate, and organize your outbound dialing campaigns and resources. ServicePattern provides increased productivity, control and flexibility. And it helps ensure regulatory compliance. The wide range of features, coupled... Read More
  • Salesforce Integration

    All of our contact center solutions integrate with Salesforce. We offer a close, simple, integration with the Force.com platform. It empowers your users to maintain a complete view of customer activity and to communicate with their customers the way that the customers choose to, such as phone or... Read More

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