Bright Pattern, Inc.

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1111 Bayhill Drive, Suite 275
San Bruno, CA 94066
About Bright Pattern, Inc.
  • Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes.

    As a multichannel, unified, fully featured solution, the ServicePattern™ platform helps you manage the complete life cycle of customer experience.
Competitors of Bright Pattern, Inc.
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Products by Bright Pattern, Inc.
  • Inbound Contact Center

    Meeting customer service goals requires a delicate balance of delivering exceptional customer satisfaction while controlling costs and maintaining efficiency. We built ServicePattern to help you reach—and exceed—your goals. ServicePattern, and our Scenario Builder visual interface support the... Read more
  • Outbound Contact Center

    Our ServicePattern outbound contact center solution can help you manage, automate, and organize your outbound dialing campaigns and resources. ServicePattern provides increased productivity, control and flexibility. And it helps ensure regulatory compliance. The wide range of features, coupled... Read more
  • Interactive Voice Response

    Lower costs through customer self-service and simplify management with a powerful Interactive Voice Response (IVR) solution, fully configurable with our Scenario Builder™ visual interface. Our powerful IVR solution seamlessly integrates with Salesforce ‘out-of-the-box.’ Read more
White Papers by Bright Pattern, Inc.
  • No Safe Place to Stand in Today's Contact Center By

    If you manage or are otherwise responsible for a contact center, then these numbers should be important to you. And even though you may argue some of the finer details, the underlying story rings true. According to Forrester, only 53% of consumers are satisfied with their phone support... Read more
News about Bright Pattern, Inc.