About ACT360 Solutions Ltd.
- Companies relying on offshore call centers require a process to train and monitor English language skills of operators. Pronunciation issues may result in customer complaints about the heavy "accents" of call center operators.
ACT360 offers a comprehensive accent training program to ensure call center staff speak with American accents. The ACT360 accent training program features online courseware, instructional DVD, practice booklet, and live training.
For follow up monitoring and audits to ensure service levels are maintained, ACT360 offers its Accent Audit service for managers to spot problems immediately. Operator monitoring and assessment is conducted by linguistic experts.