Products by The Taylor Reach Group Inc.
  • Customer Experience (CX)Snapshot

    Customers are valuable assets. They are the reason we are in business. The ultimate goal is to present value in the propositions (good or services) you are offering that correlates directly to their beliefs and principles. Therefore, the best tool you can utilize in building stronger foundations... Read More
  • ELearning- Training

    Your agents and employees are the single biggest asset you possess in delivering the desired Customer Experience, yet too often, this is a low paying, high turnover position. Too many call and contact centers have a ‘revolving door’ of agents. This high turnover is a constant drag on operational... Read More
  • Call/Contact Center Strategic Assessment

    The Strategic Assessment is an essential ‘health check’ for your contact center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the contact/call center related to our engagement. We uncouple the... Read More
News about The Taylor Reach Group Inc.
  • Contact Center Service Consultancy Expands to India Posted

  • Leading Contact Center Consulting Firm, Expands Customer Experience Services Posted