About The Taylor Reach Group Inc.
- The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments.
The Taylor Reach Group consultants, each with more than 20 years of experience, assist our clients to identify, develop and implement improvement initiatives in their contact call centers. Our focus is on customer experience management, performance management, technology and site selections all in combinations with our software tools and assessment platforms.
Our goal is to assist our clients to refine customer experience and contact center strategy. Our experienced consultants have received more than 30 awards for contact center operational management on two continents and have facilitated hundreds of projects that have helped contact centres and organizations achieve – and exceed – their business goals. Our dedication, experience and results make Taylor Reach the perfect fit to support your contact center management team and help you to reach and achieve your contact center and customer experience goals!