Products by The Taylor Reach Group Inc.
  • Call/Contact Center Strategic Assessment

    The Strategic Assessment is an essential ‘health check’ for your Contact Center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the Contact/Call Center related to our engagement. We uncouple the... Read More
  • Snapshotz™

    Snapshotz™ Audit takes an indicative approach as it is a self-directed assessment of the Call Center/ Contact Center. Snapshotz™ Online is the world's first and only SaaS-based call center audit tool. Snapshotz™ assesses your call center or contact center across 8 categories, 29... Read More
  • Customer Experience (CX) Evaluation

    Taylor Reach will optimize your centers’ CX through observing, quantifying and benchmarking the customer journey as it engages with the Contact Center. We will use 12 key factors to determine the effects of Contact Center interactions from the customers’ point of view. Each factor is assigned a... Read More
News about The Taylor Reach Group Inc.
  • Contact Center Service Consultancy Expands to India Posted

  • Leading Contact Center Consulting Firm, Expands Customer Experience Services Posted