Snapshotz™ Audit takes an indicative approach as it is a self-directed assessment of the Call Center/ Contact Center.
Snapshotz™ Online is the world's first and only SaaS-based call center audit tool. Snapshotz™ assesses your call center or contact center across 8 categories, 29 sub-categories, and up to 700 data points.
While Snapshotz™ is primarily a call center assessment tool, it is much more than that. Snapshotz™ is primarily a management tool for customer service/contact center/call centers. Primary uses include:
- SWOT analysis and planning tool
- Audit tool and risk management tool
- Vendor Management Tool
- Team and location comparisons
- Training tool
- Strategic task management tool linked to KPI’s
- Leadership development tool
- Easily deployed (within 5 – 10 minutes) and available on demand
- Easy to use and delivers immediate reporting
You can’t manage what you can’t or don't measure. A call center audit can provide great insights into how the center is actually operating; which maybe different than how it is expected to operate. Snapshotz™ allows you to compare your center to best practice centers.
Alternatively, you can take a prescriptive approach to auditing your Call Center/ Contact Center(s)'s performance with Taylor Reach's Strategic Assessment.