About Computer Talk Technology , Inc.
- The Intelligent Call Exchange (ICE) is a server-based, standalone Automatic Call Distributor. ICE does not require any additional hardware or proprietary equipment. ICE is designed for the small to medium sized call center. Because ICE provides digital switching capabilities, phone lines can terminate directly on ICE; there is no need for a PBX. For call centers that already have a PBX, ICE can sit beside or behind the existing switch.