Our workforce management solution provides a complete traffic forecasting and automated scheduling package for less than a year's maintenance fees of the Tier-1 providers. Features include: historical traffic data modeling/trending analysis and forecasting, service level based staffing requirements (including abandonment and adherence), flexible shift/break time definition and management, schedule optimization algorithm, and HTML publishing.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers,...