About Perimeter Technology
- Perimeter Technology's VU-ACD/100 works with Centrex systems that use Avaya's 5ESS phone switch or Nortel Networks' DMS-100 and SL-100 switches. The main console for VU-ACD/100 comprises a Queue Activity window on the upper half of the screen and an Agent Activity window on the lower half. The Queue Activity window contains a bar chart with real-time data about calls in queue, like the number of customers on hold and how many more calls your center can answer at a given moment before customers get a busy signal. You can check the call status of each agent from the Agent Activity window to view performance data, such as whether agents hold or transfer calls or whether they complete calls on their own.