ThinAgent delivers remotely hosted, web-enabled electronic customer relationship management/contact center technology to the agent desktop without any locally installed hardware or software. ThinAgent.com allows agents to have a remote desktop utilizing Citrix technology. In addition, ThinAgent's feature set includes contact queuing, unified messaging, Web-delivered soft phone, screen pops, intelligent mail queuing, real-time statistical reporting, chat, Web-callback, VoIP, fax, Web collaboration, and more.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Quality Contact Solutions (QCS) is one of the most admired B2B and B2C outbound telemarketing vendors in the United States. QCS owners, Dean & Angela Garfinkel, along with a large team of professionals ensure every client program achieves the established goals on a daily, weekly and monthly...