Astral Systems’ IPVMS (IP Voice Management System) is call-processing software configured on a server-class, high availability platform that extends enterprise telephony features and functions to packet telephony network devices such as IP phones, and Voice over IP gateways. Interactive Voice response (IVR) is also integrated with this system. IPVMS provides basic call processing, signaling and connection services to packet telephony devices.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More