KANA -- Service Done Right, Customers for Life Great customer service leads to increased customer loyalty. KANA's multi-channel customer service solutions help you create memorable, positive and profitable customer experiences over any channel. KANA's integrated solutions allow companies to deliver consistent, quality service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More