NextPage built the technology that powers the knowledge portions of Knowlix and FrontRange’s HEAT Plus Knowledge. Now, NextPage is taking that same technology to the service center with a knowledge management application called GetSmart™. Unlike many knowledge management platforms, GetSmart will have you up and running in a day, not weeks. With GetSmart, you’ll find instant answers with a single search that spans your existing tickets, product documentation and other knowledge, wherever it resides and whatever the format. Day after day you capture the right, and most frequent, answers and reuse existing knowledge, all to help your support staff to be more efficient and effective. With GetSmart’s Self Service, the hottest issue resolutions are pushed to you and your customers. And we’ve built integrations with leading issue tracking systems, like Remedy and Magic. Contact NextPage or a certified partner – trained in Knowledge-Centered Support (KCS) best practices and certified STI knowledge managers – today.
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