About SOFTEL Communications Inc.
- SOFTEL TAPI Bridge enhances Contact Center productivity while decreasing costs. SOFTEL TAPI Bridge allows integration of PBX, IVR and CRM systems to optimize your call center (s). SOFTEL TAPI Bridge enhances CRM applications at the agent desktop, speeding up transactions while eliminating some of the typical data entry errors. SOFTEL TAPI Bridge provides the IVR with call information from the PBX (CLID/ANI, DNIS) for routing calls. It enables the IVR to associate CED (caller-entered data) with the call to trigger screen pops at the agent desktop and retrieve customer records. SOFTEL TAPI Bridge can be used in a “self serve” IVR environment to offer 7x24 telephone access to automated information or to extend service hours without having to add personnel. Such customers include: banks, financial institutions, catalogue resellers, mobile telephone service providers, utility firms, hospitals and schools.