Phone for Success® offers customized on-site training for sales and service representatives, supervisors, managers and coaches to help them develop the critical and unique skills necessary to get the most powerful results from using the telephone. • Phone for Success® training results are immediate! Performance levels routinely increase by 30% to 50%, virtually guaranteeing productivity improvement, higher sales results, more upsell and cross sell opportunites and overall customer satisfaction and retention. • Joel Linchitz, founder and CEO, is recognized globally as an expert on consultative selling techniques and proactive customer service. His hands-on approach to training and his industry-unique programs contribute to dramatic increases in performance for his clients. • How we guarantee increased performance *We become experts in your business and tailor training to match your needs *Our philosophy, methodologies, and approach have been tested over many years *We motivate and challenge your staff to achieve the highest levels of professionalism *We reinforce the learning process immediately after classroom training *We measure performance and provide follow-up like no one else in the world. • In addition to training, we consult in every facet of outbound and inbound telesales/service, including managing, hiring, scripting, motivation, compensation, rewards, and incentives. Our client roster includes Dale Carnegie, GE Capital Financial Assurance, Alltel Communications, Sharp Electronics, Aetna, Fleet Bank, Matrix Direct Insurance, Airborne, Citibank, and many more.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...
Unisys offers a portfolio of business solutions in consulting and systems integration, outsourcing, network services and security, and enterprise-class server and related technologies. We align CRM solutions with customer-driven issues.