Virtual-Agent Services

Rating: 0 - Write A Review
1920 North Thoreau Drive, Suite 116
Schaumburg, IL 60173
About Virtual-Agent Services
  • Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. Servicing a wide range of industries including roadside assistance, catalog sales, travel and hospitality, and utility services, VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and travel reservations. VAS’ efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards. VAS has elevated the expectations of contact center customers and their clients by focusing on service quality as well as price. By pioneering a new ACD application that allows smaller contact centers to access a single central telephone connection, VAS has brought work to areas with smaller but more highly skilled groups of workers. The result is better service, higher retention of experienced agents, increased customer satisfaction, and demand by companies requiring qualified agents capable of handling complex inbound service calls and queries.
Competitors of Virtual-Agent Services
  • The Taylor Reach Group Inc.

    The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
  • Unisys Corporation

    Unisys offers a portfolio of business solutions in consulting and systems integration, outsourcing, network services and security, and enterprise-class server and related technologies. We align CRM solutions with customer-driven issues.
  • ICMI

    ICMI Inc. is a global leader in call center consulting, training, publications and networking. ICMI's mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results.