Call Recording

Available from Calabrio

Calabrio Call Recording provides a solution to record all calls to meet regulatory or compliance requirements, for back office applications or to handle customer disputes. Calabrio makes the task of recording, archiving and retrieving 100% of calls more manageable. Organizations can choose to record all calls for everyone, or for specific teams of agents and workers configured in the system. Archive parameters are flexible and storage is secure. Advanced query options and powerful metadata tagging let users find recordings quickly and easily among thousands of logged interactions.

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