Calabrio

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605 Highway 169 North, Suite 800
Plymouth, MN 55441
About Calabrio
  • Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solutions on more than 750,000 desktops.

    Specialties include Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management
Competitors of Calabrio
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  • The Taylor Reach Group Inc.

    The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
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    Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers,...
Products by Calabrio
  • Call Recording

    Calabrio Call Recording provides a solution to record all calls to meet regulatory or compliance requirements, for back office applications or to handle customer disputes. Calabrio makes the task of recording, archiving and retrieving 100% of calls more manageable. Organizations can choose to... Read more
  • Quality Management

    Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center - so you can monitor, evaluate, adjust and impact quality. With Calabrio Quality Management, you can review and assess the performance of individual agents and teams - with... Read more
  • Workforce Management

    Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence. Calabrio Workforce Management provides easy access to the information your schedulers need... Read more